Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Goy Services Ltd collects, uses, and protects your personal information. We are committed to ensuring your privacy is protected and that we handle your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Goy Services Ltd is a bathroom installation and multi-trade company based in Sleaford, Lincolnshire.

  • Registered Office: 60 Grantham Road, Sleaford, Lincolnshire

  • Registered in England & Wales

  • Website: goyservices.com

Goy Services Ltd is the data controller responsible for your personal information.

1. What Information We Collect

We may collect and process the following personal information:

  • Contact details — name, address, email address, and phone number

  • Project information — details about your property and the works you require

  • Financial information — payment records (we do not store card details)

  • Communication records — emails, messages, and notes from calls or meetings

  • Website usage data — how you interact with our website (see Cookies section)

2. How We Collect Your Information

We collect your information in the following ways:

  • When you contact us via our website, email, or phone

  • When you request a quote or accept our services

  • When you communicate with us during or after a project

  • Through our website via cookies and analytics tools

3. How We Use Your Information

We use your personal information to:

  • Prepare and send quotes and invoices

  • Schedule and carry out works at your property

  • Communicate with you before, during, and after your project

  • Process payments and manage our accounts

  • Meet our legal and regulatory obligations

  • Improve our services and website

We will only use your information for the purposes it was collected for. We will not use it for unrelated purposes without your consent.

4. Our Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract — to fulfil our obligations under the agreement for works

  • Legal obligation — to comply with applicable laws and regulations

  • Legitimate interests — to run and improve our business, provided this does not override your rights

  • Consent — where you have explicitly agreed, such as for marketing communications

5. Marketing Communications

We may occasionally send you information about our services, promotions, or completed projects that may be of interest to you. We will only do this where you have given your consent or where we have a legitimate interest to do so.

You can opt out of marketing communications at any time by contacting us at  info@goyservices.com .

6. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Subcontractors engaged to carry out elements of your project, where necessary

  • Suppliers where required to fulfil your order

  • Professional advisers such as accountants or legal advisers, where required

  • Regulatory authorities where required by law

All third parties we share data with are required to handle it securely and in accordance with UK GDPR.

7. How Long We Keep Your Information

We retain your personal data for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements. In general:

  • Client records are retained for 6 years from the date of the last transaction, in line with HMRC requirements

  • Warranty records are retained for the duration of the warranty period plus 1 year

  • Marketing data is retained until you withdraw consent

8. How We Protect Your Information

We take the security of your personal data seriously. We have appropriate technical and organisational measures in place to protect your information against unauthorised access, loss, or disclosure. Access to your data is restricted to those who need it to carry out their role.

9. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device.

We use:

  • Essential cookies — necessary for the website to function

  • Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics)

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access — request a copy of the data we hold about you

  • Right to rectification — request correction of inaccurate data

  • Right to erasure — request deletion of your data where there is no lawful reason to retain it

  • Right to restrict processing — request that we limit how we use your data

  • Right to data portability — request your data in a portable format

  • Right to object — object to processing based on legitimate interests or for marketing purposes

To exercise any of these rights, please contact us at  info@goyservices.com . We will respond within 30 days.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

We would always appreciate the opportunity to resolve any concerns directly before you contact the ICO, so please reach out to us first at  info@goyservices.com .

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email:  info@goyservices.com Website: goyservices.com Post: Goy Services Ltd, 60 Grantham Road, Sleaford, Lincolnshire